Frequently Asked Questions

How quickly do you ship?

Our formal policy is that we dispatch orders within 2 business days, but typically orders are packaged and shipped within 1 day. During checkout you can select your preferred speed of shipping service.

Do you ship internationally?

We do now ship internationally to most countries, with the help of a third-party global shipping program! International customers should be able to check out normally.

What is your return/refund policy?

We do not accept returns except in the case of damaged or defective orders. We also consider refunds or replacements for orders lost in transit. More details on our policy can be found here.

Do you have a brick-and-mortar store?

Yes! Our brick-and-mortar store serving the Lisle & Naperville area is NOW OPEN Wed-Sat 12-6pm at 6464 College Rd, Lisle IL 60532.

Do you accept donations?

We happily accept donations of gently used books. Feel free to bring them by the shop during our open hours! If you plan to bring more than a few boxes, please give us a heads-up first.

We generally do not accept:

  • Dictionaries, encyclopedias, or textbooks
  • Magazines
  • Modern books focused on religious or political stances
  • Books with large amounts of highlighting, annotations, or dog-earing
  • Modern hardcovers with torn-up or missing dust jackets
  • Anything dirty, falling apart, water-damaged, smelly, moldy, etc.

Do you buy books?

We offer store credit for books that we're interested in! We no longer buy in cash, other than special exceptions for certain higher-value collectible books. Books can be brought in for store credit evaluation anytime during store hours. Please give us a heads-up via email if you intend to bring more than one or two boxes/bags.

What if I want to support you but you don't have the book I want / I prefer audiobooks / I prefer e-books?

For physical books, we're always happy to order new or used copies in for you if we don't have them in stock, but we also completely understand if it's easier to have them shipped straight to you. If you order new books or e-books through our Bookshop.org page, we'll receive a commission. Same for audiobooks ordered through our Libro.fm page. In short:

Do you offer book club hosting or private events at the store?

We do! If you're interested in hosting with us, please send us an email with a description of your potential event for an overview of times, fees, etc.